Right of withdrawal

Right of Withdrawal

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for the purpose of
which for the most part cannot be attributed to either their commercial or their self-employed professional activity:

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you
who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. a letter sent by post, telephone call or e-mail) about your decision,
to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including
Delivery costs (excluding the additional costs resulting from the fact that you choose a method of delivery other than
have chosen the cheapest standard delivery offered by us), immediately and at the latest within fourteen days
from the day on which we received notification of your cancellation of this contract.
For this repayment we use the same means of payment that you used in the original transaction,
unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that
that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you informed us about the
revocation of this contract, send it back to us or hand it over. The deadline is met
if you send the goods before the period of fourteen days has expired.

Exclusion or premature expiry of the right of withdrawal

When ordering shrink-wrapped or sealed data carriers such as CDs and DVDs, the right of return only applies if the goods are returned to us in the shrink-wrapped film or with an undamaged seal.

The right of withdrawal does not apply to contracts for the delivery of digital content, such as PDF files with sheet music or teaching material, sound files, video files, webinars, online courses or similar, which are not prefabricated and for the production of which an individual selection or determination by the consumer is made relevant or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time have confirmed that you are aware that you will lose your right of withdrawal when we begin to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

You bear the direct costs of returning the goods.

End of revocation